Le service client est mort.

I swear, customer service is dying. I’ve been trying to get hold of Openserve for days now, and guess what? No proper contact number anywhere. Just “self-help guides,” “online forms,” and chatbots that keep looping me back to the same useless page.
I’m not trying to rebuild a satellite dish — I just need to speak to a person. But apparently, that’s too much to ask in 2025. Companies have become allergic to human interaction. They call it “digital efficiency,” but what it really means is we don’t want to pay people to help you anymore.
So now I’m stuck reading technical guidelines I barely understand, doing their job for them, while they pat themselves on the back for ‘streamlining support.”
When did it become normal for paying customers to have to troubleshoot their own services because the company refuses to answer the phone?

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  Je te jure, le service client est en train de mourir. J’essaie de joindre Openserve depuis des jours, et devine quoi? Il n’y a aucun numéro de téléphone. Des guides d’auto-assistance, des formulaires en ligne et des chatbots qui me renvoient à la même page inutile. Je n’essaie pas de reconstruire une antenne satellite. J’ai juste besoin de parler à une personne. Mais apparemment, c’est trop demander en 2025.